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Our Policy

**Policy Acknowledgment: Please read our policy and requirements thoroughly before booking your appointment. By proceeding, you acknowledge and accept these terms to ensure the best service possible.**

Hair Requirements

• Your hair must be at least bottom ear length for all services.

• I will refuse any service if I believe it will compromise the integrity of your natural hair.

• All previous styles should be removed prior to your appointment arrival unless you have booked a removal service. Failure to do so will result in your appointment being canceled and you will be charged the cancelation fee.

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Deposits

• All deposits are non-refundable.

• If a deposit is made and you need to reschedule, the deposit is transferable once. After that you will need to rebook and pay a new deposit.

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Cancelations and Rescheduling

• Cancellations should be made 48 hours prior to your appointment. Anything after that is subject to a 50% service charge to book again.

• You are allowed 1 reschedule occurrence. After that, you will not be able to book online.

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Payments

• We currently accept Cash, Cash App, Zelle, and Apple Pay. Starting March 2025 we will only accept cash and our instore payment system (tap).

• Payments are due before you leave the salon.

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Time Management

• To ensure the quality of your hair and experience, please do not schedule your appointment on days you have a full schedule.

• Please book for all of the services you would like to receive. You will not be able to add on additional services once you are in the salon to ensure the natural flow of the day. If you are unable to book a specific service please reach out to me and if there is time, I will gladly make the adjustment.

• You are allotted a 5 minute grace period. Please plan additional commute time for parking. If you are 20 minutes late you will need to reschedule your appointment and will be charged a $35 late fee.

 

Refunds

• Refunds are not available under any circumstance.

 

Extension Requirements

• Check out the LaCurls Extentions page to see all of the luxury raw extentions available for purchase.

• Our extentions are raw so the color of the hair is unknown. Some coloring may be required to match your natural color.

• All “hair included” include straight or body wave hair. Please reach out to me for any other texture.

• If you would like to use beauty supply store hair we only allow the following brands. Please purchase equal lengths (i.e 20,20,20).

((Please see hair brands below))

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